TAIKHEALTH.COM
Last updated: 20 May 2026
1. Overview
This Shipping & Returns Policy applies to all purchases made through taikhealth.com (Website), operated by Heartbeats AU Pty Ltd (“we”, “us” and “our”).
By placing an order through the Website, you agree to this Policy.
2. Shipping
2.1 Order Processing
- Orders are typically processed within 1-3 business days.
- Orders are not processed or dispatched on weekends or public holidays.
Processing times may be longer during peak periods, including product launches, promotions or holiday seasons.
2.2 Shipping Methods
We use third-party logistics providers and shipping carriers to deliver orders.
Available shipping options, estimated delivery timeframes and shipping costs are displayed at checkout.
2.3 Estimated Delivery Timeframes
Estimated delivery timeframes after dispatch are:
- Metro areas: 2–5 business days;
- Regional areas: 3–8 business days; and
- International: 7–14 business days.
Delivery timeframes are estimates only and are not guaranteed.
We are not responsible for shipping delays caused by carriers, customs processes, weather events or other factors outside our reasonable control.
2.4 Shipping Fees
- Shipping fees are calculated at checkout.
- Promotional free shipping may apply from time to time.
2.5 Order Tracking
Tracking information will be provided via email once your order has been dispatched.
2.6 Incorrect Address and Failed Delivery
You are responsible for ensuring shipping details provided at checkout are accurate and complete.
We are not responsible for delays, failed deliveries or loss resulting from circumstances outside of our reasonable control, due to reasons outside of our control, including but not limited to:
- incorrect or incomplete delivery details;
- recipient unavailability; or
- failure to collect a parcel from the carrier.
If a parcel is returned to us, redelivery fees will apply and must be paid before the order can be resent.
3. Risk and Title
Ownership of products passes to you once payment has been received in full.
Risk in the products passes to you upon delivery to the nominated delivery address.
4. Returns, Replacements and Consumer Rights
We comply with the Australian Consumer Law (ACL).
Nothing in this Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Minor cosmetic damage to external packaging during transit does not qualify as a faulty or damaged product where the product itself remains unaffected, safe and usable.
Examples of issues that are not considered faults or damage include:
- minor dents, creases or scuff marks to outer packaging;
- slightly squashed corners on boxes;
- cosmetic imperfections that do not affect product quality, safety or usability; or
- minor variations in colour, appearance or packaging.
Under the Australian Consumer Law, you may be entitled to a repair, replacement or refund where a product:
- is faulty or defective;
- is unsafe;
- is not of acceptable quality; or
- does not match its description.
For the purposes of this Policy, a product will generally be considered “faulty” or “damaged” where:
- the product is unsafe to consume or use;
- the product cannot reasonably be used for its intended purpose;
- the incorrect product was supplied; or
- the product has sustained substantial physical damage affecting usability or quality.
Where an issue is verified and does not constitute a major failure under the Australian Consumer Law, our standard resolution is to provide a replacement product.
Refunds will only be provided where required under the Australian Consumer Law.
4.1 Change of Mind Returns
Due to the nature of our products, we do not offer change-of-mind returns or refunds for food, beverage or consumable products, including TAIK coffee.
This includes reasons such as:
- taste preference;
- personal preference; or
- incorrect selection by the customer.
For books purchased individually, we may accept change-of-mind returns subject to the following conditions:
- the request is made within 14 days of delivery;
- the item is unused, unread and in original condition; and
- the item is returned in its original packaging.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Original shipping fees are non-refundable.
For bundled products (for example, coffee and books sold together), products must be returned in full as a complete bundle.
Partial returns for bundled purchases are not accepted.
This section does not affect your rights under the Australian Consumer Law.
4.2 Non-Returnable Items
For hygiene, food safety and product integrity reasons, we do not accept returns for:
- opened food or beverage products, including coffee;
- opened supplements; or
- perishable goods.
This exclusion does not apply where products are faulty, damaged, unsafe or incorrectly supplied.
4.3 Faulty, Damaged or Incorrect Products
If you receive a faulty, substantially damaged or incorrect product, please contact us within 5 days of delivery where reasonably possible.
Please include:
- your order number;
- a description of the issue; and
- photographs of the product and packaging where applicable.
Once the issue has been reviewed and confirmed, we will provide an appropriate remedy in accordance with the Australian Consumer Law.
In most cases, this will be a replacement product rather than a refund unless a refund is required under the Australian Consumer Law.
4.4 Parcels Damaged in Transit
If your parcel arrives with substantial transit damage affecting the product itself:
- take photographs of the parcel and products immediately; and
- contact us within 48 hours of delivery where reasonably possible.
Minor cosmetic damage to external packaging alone does not qualify for replacement or refund where the product remains safe and usable.
Where transit damage is verified and affects the product’s quality, safety or usability, we will provide a replacement in accordance with Section 4.3 and/or work with the shipping carrier to investigate and resolve the issue.
5. Refunds
Where a refund is approved:
- refunds will be issued to the original payment method used for the order; and
- processing times may take approximately 5-10 business days depending on your payment provider or financial institution.
6. Exchanges
We do not offer direct product exchanges.
If you wish to obtain a different product, please place a new order separately.
7. Order Cancellations
Orders may be cancelled before dispatch.
Once an order has been dispatched, it cannot be cancelled and any eligible return must follow this Policy.
8. International Orders
For international orders:
- customs duties, taxes and import charges may apply; and
- these charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance processes or international shipping carriers.
9. Contact Us
For shipping, returns or refund enquiries, please contact:
Heartbeats AU Pty Ltd
Sydney, NSW, Australia
Email: contact@taikhealth.com
