TAIKHEALTH.COM
Last updated: 20 May 2026
1. Who We Are
This website, taikhealth.com (Website), is operated by:
Heartbeats AU Pty Ltd
Sydney, New South Wales, Australia
In this Privacy Policy, “we”, “us” and “our” refers to Heartbeats AU Pty Ltd.
2. Purpose of This Policy
This Privacy Policy explains how we collect, use, disclose and store personal information when you interact with our Website, products and services.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
3. What Personal Information We Collect
3.1 Information You Provide
We may collect personal information when you:
- subscribe to our newsletter;
- create an account;
- purchase products;
- contact us; or
- participate in surveys, promotions or marketing activities.
This information may include:
- your name;
- email address;
- phone number;
- billing and shipping address; and
- payment details processed through third-party payment providers.
3.2 Automatically Collected Information
When you use our Website, we may collect information such as:
- IP address;
- browser type and device information;
- pages visited and time spent on the Website; and
- referral sources.
We use this information to improve Website functionality and user experience.
3.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- remember user preferences;
- analyse Website traffic; and
- personalise content and advertising.
You can manage or disable cookies through your browser settings. However, some Website features may not function properly if cookies are disabled.
4. How We Use Personal Information
We may use personal information for the following purposes.
4.1 Providing Products and Services
- process and fulfil orders;
- deliver products;
- manage customer accounts; and
- provide customer support.
4.2 Communications
Including to:
- send newsletters, updates and educational content;
- provide information about products and services; and
- respond to enquiries and support requests.
4.3 Marketing
Including to:
- personalise offers and recommendations; and
- conduct digital marketing and advertising campaigns.
You may opt out of marketing communications at any time.
4.4 Improving Our Website, Platform and Services
- analyse user behaviour;
- optimise content and user experience; and
- develop new products and services.
4.5 Legal and Compliance Purposes
Including to:
- comply with legal obligations; and
- detect, prevent or investigate fraud, security incidents or misuse of our Website or services.
5. Health-Related Information (Important)
We do not intentionally collect sensitive health information unless you choose to provide it to us.
If you voluntarily provide health-related or other sensitive information through forms, communications or other interactions with us:
- we will treat that information as sensitive information under applicable privacy laws;
- we will use it only for the purpose for which it was provided; and
- we will not use it to provide medical diagnosis, treatment or clinical advice.
6. Disclosure of Personal Information
We may disclose personal information to:
6.1 Service Providers
Including:
- payment processors such as Stripe and PayPal;
- logistics and fulfilment partners/providers;
- email marketing and CRM providers; and
- analytics and technology service providers.
6.2 Business Partners
Where reasonably necessary for the delivery of products or services.
6.3 Legal and Regulatory Authorities
Where required by law or where reasonably necessary to protect our legal rights or interests.
7. Overseas Disclosure
Some third-party service providers we use may be located overseas and may store or process personal information outside of Australia.
These providers may include:
- cloud storage providers;
- marketing platforms; and
- analytics providers.
We take reasonable steps to ensure these providers handle personal information and data in a manner consistent with Australian privacy standards.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes of:
- business operations;
- compliance with legal obligations; and
- dispute resolution or agreement enforcement.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
10. Access and Correction
You may request access to the personal information we hold about you and request correction of inaccurate, incomplete or outdated information.
To make a request, please contact us using the details provided below.
11. Marketing and Opt-Out
You can opt out of receiving marketing communications from us at any time by:
- clicking the “unsubscribe” link in our emails; or
- contacting us directly.
We will process your request within a reasonable timeframe.
12. Third-Party Websites
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies or content of those third-party websites.
13. Children’s Privacy
Our Website is not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on our Website and will take effect from the date of publication.
15. Contact Us
For privacy-related enquiries or requests, please contact:
Heartbeats AU Pty Ltd
Sydney, NSW, Australia
Email: contact@taikhealth.com
16. Complaints
If you believe your privacy has been breached, you may:
- contact us first so we can attempt to resolve the issue; and
- if the issue remains unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
OAIC Website: www.oaic.gov.au
